2.3.3 Took too long to deposit?

Transfer time: Deposit orders will be processed between 08:00 - 22:00.

Orders generated during working hours will be transferred in 30 minutes;

The rest would be verified and transferred during working hours.

Canceled deposit order: Deposit order will automatically be canceled if no actual deposit is received in 48 hours.

Wrong deposit order info: Please make sure your transfer information (such as name/ID number/Bank account etc) is the same as deposit order.

Deposit via other's bank account: If the name of deposit order doesn't match your real-name identity, ViaBTC will contact you and initiate a refund to the original account.

Alipay transfer: Sorry, Alipay is not yet available in ViaBTC.